Learn about your patients and their health needs to position your practice to better fulfill their needs and attract more patients like them.
What is a Patient Survey?
How do your patients feel about you, your practice and practitioners?
What health products and services do your patients actually want and need?
How did your clients find you and what attracted them to your clinic?
Many business owners make assumptions about their clients. Instead of taking a guess, we take a scientific approach.
A survey is a method of gathering information from a sample of people to generalize the results to a larger population. In other words, we collect information from a small sample of your clients, which helps us learn about your total population of clients.
Insights You'll Learn About Your Practice
Benefits of a Patient Survey
- Hear your patients’ anonymous feedback about you, your practice and practitioners to learn what’s working well and what needs to be improved
- Learn what health products and services your clients need today to focus your time and resources to effectively fulfill their needs
- Discover how your clients found you and what attracted them to your practice, so that you can find more clients like them
- Identify potential risks to your reputation and find client advocates that will promote your practice and send you referrals
Do you have any questions?
Our Patient Survey Process
- We design a survey that is sent to a sample of your clients
- You’ll review and approve the survey before it’s sent out
- We collect responses from your sample of clients
- We analyze the responses and prepare a report
- We present valuable insights to help you make informed decisions
Do it Yourself?
Some businesses decide to conduct their own client surveys. Many clients may not provide candid responses if they know that it will be read by their service provider. Most people feel comfortable in providing anonymous responses to a neutral third-party and will be more honest about their feedback.
In addition to the time and resources required to conduct a survey, you also have to ask the right questions, use the right tools, and understand how to interpret the results.